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Why Don’t the Videos Play? . . . and other such video questions

9 out of 10 problems playing videos from this website are with your system, not our videos.  This is not passing the buck, this is just a fact.

  1. Refresh your browser.  If  that doesn’t work, close the browser and try it again.  If you have more than one browser installed, try another one.
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  2. Click Here to check your internet speed.  This is usually the problem.  If your download speed is below 1Mbps (“one” megabit per sec), then you might experience slow or stop-and-start videos.    Solution:  The only way to fix this is to talk to your ISP (Internet Service Provider) .  1Mbps will usually work, but we recommend 2-5 Mbps download speed, but this is not a requirement.
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  3. Click Here to download the latest version of flash player.   (Un-check the McAfee box or you’ll download another program).
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  4. Click Here to learn how to clear your browser’s cache.   Sometimes the problem is that your browser’s memory is sort of “clogged” and needs to be cleared.
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  5. Reboot your computer.  Sometimes your computer’s internal programs just need to be reset.
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  6. Finally and as a Last Resort Only:  Send us an email detailing the problem.
    1. Please don’t start here.  Please remember:  CWP  does not  have a support staff!   Everything goes to me (Gary Collier) and I will want to know if you did the above steps.   If you have done these things with no result, I will check out the video in question.
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    2. Don’t just say “The video doesn’t work.”  That does not help me.  Tell me exactly what you are doing and what is happening.
    3. Be patient.  I will do the very best I can to help you.  (This page is one such effort.)

Computer Requirements for Being Part of Our Classes

  1. Use a Headset: You always will need a headset. If you don’t have one already, a decent set with noise cancellation and inline volume controls (including mute button) can be purchased for under $20. Here’s an example of an adequate headset. Not using headsets will cause echoes on everybody’s systems and will possibly result in shutting down the entire ability to have live conversation.
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  2. If you have Windows 8 or plan to upgrade to Windows 8, be sure to purchase a model that is known to work well with Windows 8. This is best done by checking a number of internet reviews before purchasing. Some headsets claim Windows 8 compatibility yet experience problems.
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  3. Shut off Skype.  Before coming on line, shut off Skype or any other audio or video program that you have running. These may interfere with your ability to get our classes properly.
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  4. Internet Speed:  Ideally, you should have an internet connection with a download speed of 2Mbps or greater. If you have a choice, 5Mbps is recommended.  If you have less than 1Mbps, you may experience stop and start videos.  (To test your download speed, go here http://speedtest.net  ) Talk to your ISP for more info.

[We are using some of the best technology available to “deliver” our classes to you. However, if your computer equipment is not up-to-date or up-to-speed, it could be a very frustrating experience for you. If you have tech problems during the class we will not be able to stop and deal with those.]

Computer Requirements for your computer are as follows:

Windows

  • 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP or Windows 7; 2GHz Pentium 4 or faster processor (or equivalent) for Windows Vista®
  • Windows XP, Windows Vista, or Windows 7
  • 512MB of RAM (1GB recommended) for Windows XP or Windows 7; 1GB of RAM (2GB recommended) for Windows Vista
  • Microsoft Internet Explorer 6 or later; Mozilla Firefox; Google Chrome
  • Adobe® Flash® Player 10.1 – To check your version of Adobe Flash Player, **click here.
  • Internet connection: cable modem, DSL, or better

Mac OS

  • 1.83GHz Intel Core™ Duo or faster processor
  • Mac OS X, 10.5, 10.6 or 10.7.2 (Intel)
  • 512MB of RAM (1GB recommended)
  • Mozilla Firefox; Apple Safari 4 or 5; Google Chrome
  • Adobe Flash Player 10.1 – To check your version of Adobe Flash Player, **click here.
  • Internet connection: cable modem, DSL, or better

Flash:  If your version of Adobe Flash Player is older than 10.1, you can Click Here to download the latest version of flash player.

Reading PDF Files: The “My Classes” area contains links to both videos and PDF files. The PDF files can be (1) “opened” and read, or (2) saved to your computer. Web browsers (IE, Firefix, Waterfox, Oracle, etc.) might have settings that prevent PDF files from opening automatically. In that case, you can either find and change the settings (or get someone to help you do that), or simply save each file to your computer before reading.